Toptal

Director of UX Research | Feb 2020 - Dec 2023

  • Executed end to end mixed methods research supporting all Toptal's product organization, including in depth interviews, surveys, usability tests A/B tests, KANO analysis, card sorts, and tree tests.

  • Fostered user empathy throughout the organization by conducting training sessions on research methods which resulted in the entire 30-member product team actively participating in research activities.

  • Designed a democratized discovery research program which featured a continuous stream of weekly interviews, resulting in new product enhancements and increasing conversion rates of key client flows by 17%.

  • Worked directly with the VP of product to ensure alignment between the research roadmap and product strategy helping increase Toptal’s overall customer conversion rate by 50%.

  • Developed Toptal’s first A/B testing framework used by the product team on more than 30 experiments in the first year.

Charter Communications

Manager UX Research | Oct. 2017 - Feb 2020

Sr. UX Researcher | Feb. 2015 - Oct. 2017

  • Executed mixed methods research on Charters video products including the set-top box experience, native apps, smart TV apps, and industrial design products.

  • Managed a team of user experience researchers dedicated to Charter’s video products and internal applications.

  • Served as a subject matter expert during the development of Charter’s internal A/B testing tool that supports experimentation on platforms reaching 20 million users.

NASA AMES Research Center

Human Factors Intern | June 2014 - Aug. 2014

  • Ran human-in-the-loop simulations to test new concepts for single pilot commercial airline operations

  • Objectively measured operator performance during complex real-time simulations using NASA TLX, Situation Awareness Global Assessment Technique (SAGAT) and operator error data.

Space Exploration Technologies

UX Researcher | May 2013 - Nov. 2014

  • Conducted quantitative and qualitative usability testing on mission control displays used by ground operators to understand user needs

  • Vetted new concepts for mission control displays using qualitative and quantitative research methods

  • Developed and tested new touchscreen keyboard concepts to be using by crews flying the Dragon spaceship

  • Created a design system to help standardize mission control displays across the different functional groups